One Stop One Story Hub

Thriving Communities Partnership (TCP) and Thriving Communities Foundation (TCF), alongside Funding Partners, Co-design and Participating Partners are incredibly proud to pilot the One Stop One Story (OSOS) Hub. The world-first cross-sector digital platform connects people in our community to support programs, simply and easily, through a single entry point in a safe and secure way.

2022 Shared Value Project, as part of its Shared Value In-Practice Series from Thriving Communities Partnership on Vimeo.

Shared Value Award 2021 / Good Design Award 2022

Thriving Communities Partnership, alongside all OSOS Founding Partners are proud and honoured to celebrate the OSOS Hub being awarded Highly Commended at the 2021 Shared Value Awards for Collaboration of the Year (Early-stage) and a Gold Winner for Social Impact at the 2022 Good Design Australia Awards.

These prestigious awards a great honour from two well-renowned organisations, showcasing the best in shared value, innovative solutions and human-centred design.
2021 Shared Value Awards announcement

Latest News

 

LIVED EXPERIENCE AND THE OSOS HUB - REFLECTIONS AND LESSONS FROM CIARA STERLING, DIRECTOR AND CEO AT THRIVING COMMUNITIES PARTNERSHIP (June 2022).  Read More

WHEN TECH REALLY DOES DO GOOD. JESS PERRIN, HEAD OF STRATEGIC PARTNERSHIPS AND COMMUNICATIONS, INFOXCHANGE (November 2021).  Read More
 

WHY THE ONE STOP ONE STORY HUB IS AN EFFECTIVE WAY TO SUPPORT AUSTRALIANS EXPERIENCING VULNERABILITY. BY FIONA GUTHRIE, CEO OF FINANCIAL COUNSELLING AUSTRALIA (October 2021).  Read More

THE ONE STOP ONE STORY HUB – WHAT I’VE LEARNT ABOUT THE POWER OF CROSS SECTOR COLLABORATION. GABBY SUNDSTROM (September 2021). Read More


The OSOS Hub - what is it?

The OSOS Hub enables frontline workers in corporate and community organisations to connect and refer their clients to a range of supports through a single access point. This process aims to make it simpler for people in need to access support, reducing the burden and complexity involved in contacting each individual support program.

Co-funded with AGL, Commonwealth Bank, Sydney Water, Telstra, Transurban and Yarra Valley Water, and built by technology partner Infoxchange, this world-first digital platform aims to ease the burden for people experiencing vulnerability by helping them to connect and access the wide range of support services and programs available.

The OSOS Hub portal was co-designed by a wide range of organisations across corporate and community sectors collaborating on a new way of working to help humans by putting ‘humans at the centre and leaving competition at the door’. Community organisations Brotherhood of St Laurence, Financial Counselling Network, Financial Counselling Victoria, QCOSS, Uniting Vic Tas, WEstjustice and WIRE, alongside cross-sector members of the Steerco and Advisory Group, have made invaluable contributions to the co-design process of the OSOS Hub pilot program by providing expertise from their industry/sector and are proud to launch and endorse the program.

“It’s really rare to have this many organisations across so many sectors come together and unite around a common cause. It’s really inspiring to see.” -Tim Costello, Chief Advocate, Thriving Communities Partnership.

People experiencing financial stress - what we know

In Australia, the cumulative financial impacts of 2019-20 Australian bushfires
and the current pandemic are currently being likened to that of the Great Depression.

Despite 34.1% (1) of people in Australia currently experiencing significant to extreme financial stress, we know that many people are still not accessing the support they are entitled to. Some of the barriers to accessing this support include a lack of awareness around what assistance is available, mistrust of organisations and embarrassment about having to ask for help.

“The OSOS Hub is a groundbreaking step forward in collaborative support for people experiencing vulnerability and financial stress. COVID-19 has increased the need for holistic support and the Hub will allow these people a chance to access support they may not even have known existed.” - Pat McCafferty, Chair, Thriving Communities Partnership.

“We’ve developed a new way of working to help humans by redesigning and simplifying the system for humans instead of trying to get humans to fit into our complex systems. People’s issues do not occur in silos, so our response should not either. We want the ecosystem to wrap around them and are looking to create a better practice approach for the future.” - Ciara Sterling, CEO, Thriving Communities Partnership.

The One Stop One Story pilot program

The initial pilot is focusing on supporting members of the community experiencing financial distress who are impacted by Family and Domestic Violence and has been co-designed with community partners and people with lived experience. This scope was chosen for the pilot due to the complex nature of Family and Domestic Violence, ensuring that the important privacy and security requirements were a key focus during the co-design phase. Additionally, we know that COVID-19 has exacerbated financial suffering and experiences of Family and Domestic Violence and the need for support is growing.

The OSOS Hub also has flexibility, allowing the scope to be broadened to other members of the community experiencing vulnerability in the future.

“This is about making it easier for people to interact with companies. And making it easier for companies to interact with people and community organisations. We will look back on the launch of the Hub as a huge step forward. Congratulations to the foundation companies involved and thank you to TCP for having the vision and will to make it happen.” -  Fiona Guthrie, CEO, Financial Counselling Australia.

The first phase of the OSOS pilot will run from October until June 2022 and involves the following Participating Partners: Anglicare WA, Anglicare Victoria, Brotherhood of St Laurence, CBA, EnergyAustralia, Financial Counselling Network, Infoxchange, Telstra, The Salvation Army, Transurban, Thriving Communities Partnership, Sydney Water, WEstjustice, Yarra Valley Water and Variety - the Children's Charity.

For more information or to get involved, please email Paul Oglethorpe or paul.oglethorpe@yvw.com.au

(1) ANZ (2021) Roy Morgan Financial Wellbeing Indicator Quarterly Report - April 2022


Ecstra Foundation are supporting the One Stop One Story (OSOS) Hub. This multi year grant will assist the Hub's M&E and project growth and scale.

Partners

Funding Partners

AGL, Commonwealth Bank, Sydney Water, Telstra, Transurban and Yarra Valley Water have provided seed funding to develop and pilot the One Stop One Story Hub digital platform 

Technology Partner

Infoxchange is the official technology partner of the One Stop One Story Hub digital solution

Co-design Partners (Community & Corporate)

Organisations from across sectors have worked to co-design the One Stop One Story Hub through either the Frontline & Strategic Working Groups and Steerco. These include:

Frontline & Strategic Working Groups: (Community) Anglicare WA, Brotherhood of St Laurence, FC Vic, QCOSS, Uniting Vic Tas and WIRE. (Corporate) AGL, CBA, Telstra, Transurban, Sydney Water and Yarra Valley Water

Steerco: (Community) Dennis Nelthorpe, Foodbank, FC Vic, Infoxchange, WEstjustice (Corporate) AGL, CBA, Telstra, Transurban, Sydney Water and Yarra Valley Water

Participating Partners (OSOS Pilot)

The OSOS pilot has been live since October 2021 and involves the following Participating Partners: Anglicare WA, Anglicare Victoria, Brotherhood of St Laurence, CBA, EnergyAustralia, Financial Counselling Network, Infoxchange, Mortgage Stress Victoria, Telstra, The Salvation Army, Transurban, Thriving Communities Partnership, South East Water, Sydney Water, WEstjustice, Yarra Valley Water and Variety - the Children's Charity

Advisory Group

Australian Banking Association, Australian Securities & Investment Commission (ASIC), Australian Competition and Consumer Commission (ACCC), Consumer Action Law Centre, Consumer Policy Research Centre, Energy Consumers Australia, Financial Counselling Australia, Water Services Association and Way Forward.

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