A 4-step flowchart for community workers assisting their clients to understand the different parts of their energy bill, and find more information.
State Library Victoria outlines the ongoing role of public libraries in promoting and supporting reading and addressing low levels of literacy in Vic.
Scope Access & inclusion e-learning (2021)
Scope's accessible written information can help
people with intellectual disability, people with English as a second language, older Australians.
A report on pilot project initiative of Transurban Customer & Communities Advocate.
A deep dive into the impacts and influencing factors of vulnerability and the benefits of proactive and holistic approaches to proactive prevention.
The purpose of this study was to document Odyssey House’s Building Resilience in Schools program and to evaluate the ways in which the program assists young people to negotiate the challenges of substance use and mental health concerns. The report investigates a set of interrelated findings about the impacts of the program on the wellbeing of participating students and broader school community (e.g. school staff and teachers).
This case study reports results of a customer support program which focus on finding solutions to the debt spiral problem.
Victorian Financial Counsellors rank the financial hardship policies and practices of telecommunication providers.
This report provides a summary of literature and qualitative research exploring the financial impacts of disability.
This simple guide helps clients to save energy and reduce costs.
A simple tool to help people find the important information on their energy bill.