Knowledge Hub

Transurban - 'How to get help with Linkt Assist' Video

Transurban - 'How to get help with Linkt Assist' Video

A series of educational videos designed to provide simple and accessible information and advice about tolling.
Transurban - 'What account or pass should I get' Video

Transurban - 'What account or pass should I get' Video

A series of educational videos designed to provide simple and accessible information and advice about tolling.
Transurban - 'Helping clients with tolling debt' Video

Transurban - 'Helping clients with tolling debt' Video

A video designed to assist professionals having conversations with their clients about tolling.
Transurban - 'Why did I receive a toll invoice or notice' Video

Transurban - 'Why did I receive a toll invoice or notice' Video

A series of educational videos designed to provide simple and accessible information and advice about tolling.
Transurban - 'What is tolling' Video

Transurban - 'What is tolling' Video

A series of educational videos designed to provide simple and accessible information and advice about tolling.
Sydney Water Home Visit Case Study Presentation

Sydney Water Home Visit Case Study Presentation

This was the presentation Sydney Water presented at the Oz Water conference in May 2019 on their Home Visit Program.
Double Punishment Prison Debt Workshop

Double Punishment Prison Debt Workshop

This Report shows the results of a workshop that focused on lived experience, problems and potential solutions to support financial well-being for peo...
What you need to know

What you need to know

Sydney Water's guide to what you need to know about payment options, help with your bills, water saving tips, checking for leaks and stop blockages.
Sydney Water - Domestic and Family Violence Support Video

Sydney Water - Domestic and Family Violence Support Video

A video that clearly and simply explains the support that Sydney Water offer to customers and staff impacted by domestic and family violence
Measuring Australia's Digital Divide. The Australian Digital Inclusion Index 2018

Measuring Australia's Digital Divide. The Australian Digital Inclusion Index 2018

This paper provides the most comprehensive picture of Australia’s online participation to date. It measures three vital dimensions of digital inclusio...
The United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP)

The United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP)

The UN Declaration provides a framework for countries with different histories and circumstances to help reduce levels of disadvantage and discrimina...
Women and Pay Day Lending  2018

Women and Pay Day Lending 2018

Good Shepherd Microfinance's Women and Payday Lending report follows on from research first completed in 2015 using data to the end of 2017.
Supporting Vulnerable Customers Report. Smart Water Fund.

Supporting Vulnerable Customers Report. Smart Water Fund.

This research shaped effective and innovative strategies to address current and future challenges in relation to financial hardship and vulnerability.
Thriving Communities Partnership, Partner Workshop Report 2018

Thriving Communities Partnership, Partner Workshop Report 2018

This report captures the key outcomes of the workshop and is intended to guide TCP 's future direction, strategy and prioritisation of initiatives.
Economic Abuse Article

Economic Abuse Article

This article by Financial Counselling Australia describes some examples of economic abuse.
Reading and Literacy for All: Adult Literacy - Victorian Public Libraries in Action

Reading and Literacy for All: Adult Literacy - Victorian Public Libraries in Action

This report outlines the ongoing role of public libraries in promoting and supporting reading and addressing low levels of literacy in Victoria.
TCP Year in Review 2017

TCP Year in Review 2017

This report outlines the key activities completed and in-flight as part of TCP phase 1 strategy to ‘pilot and test' a platform for partnership.
Addressing Financial Abuse - QLD

Addressing Financial Abuse - QLD

A domestic and family violence community resource guide for Queensland, produced by Commonwealth Bank.
Kildonan Uniting Care. Reflect Reconciliation Plan 2014-2017

Kildonan Uniting Care. Reflect Reconciliation Plan 2014-2017

The RAP focuses on reconciliation by the creation of relationships, respect and opportunities with Aboriginal and Torres Strait Islander people
Addressing Financial Abuse - VIC

Addressing Financial Abuse - VIC

A family violence community resource guide for Victoria, produced by Commonwealth Bank.
What to Do When Someone Dies

What to Do When Someone Dies

This fact sheet provides a summary of what you can do to finalise a person's water account.
2018 Financial Wellbeing - Older Australians

2018 Financial Wellbeing - Older Australians

This report provides a summary of recent literature and qualitative research focusing on the financial wellbeing of older people and presents a deeper...
About the Thriving Communities Partnership

About the Thriving Communities Partnership

The Thriving Communities Partnership (TCP) is a cross-sector collaboration aims to build more resilient community and stronger businesses.
TCP Family Violence Roundtable Event Report - Web Version

TCP Family Violence Roundtable Event Report - Web Version

This report contains the overview and outputs of the TCP Family Violence Roundtable Event held in November of 2018. 170 participants from all sectors...

Activating KPMG’s Climate Change Response. Our Climate Change Strategy Summary

The objective of this strategy is to increase understanding of climate change impacts on Australia’s economy, environment and society to encourage mea...
Consumers with Cognitive Disabilities - Five Tips for Improving Access and Support

Consumers with Cognitive Disabilities - Five Tips for Improving Access and Support

This document offers guidance to retailers to make their processes and communications more helpful to consumers.
2016 RAP Impact Measurement Report. Reconciliation Action Plans, Celebrating 10 Years of the RAP Program

2016 RAP Impact Measurement Report. Reconciliation Action Plans, Celebrating 10 Years of the RAP Program

This report presents the impact of Reconciliation Australia’s Reconciliation Action Plan program for the reporting period July 2015—June 2016.
Family Violence Support Policy

Family Violence Support Policy

The purpose of this policy is to outline South East Water’s commitment to supporting employees and customers who may be experiencing the effects of fa...
Domestic and Family Violence Policy

Domestic and Family Violence Policy

The purpose of this policy is to describe the support that Sydney Water provides to employees who are affected by domestic or family violence.
Diversity & Inclusion Framework

Diversity & Inclusion Framework

South East Water is committed to ensuring our workforce represents the community we serve. We do this to improve our ability to innovate, enhance cus...
Improving Access and Support for Consumers with Cognitive Disabilities - Print Friendly Version

Improving Access and Support for Consumers with Cognitive Disabilities - Print Friendly Version

This guide for retailers presents detailed, practical guidance for organisations, hardship/vulnerability teams and frontline staff to alter their pre-...
Royal Commission into Family Violence Summary and Recommendations

Royal Commission into Family Violence Summary and Recommendations

This report describes the primary priorities for reform and the principles that must underpin future strategies, policies and programs to deal with FV
Sydney Water Home Visit Program Case Study Report

Sydney Water Home Visit Program Case Study Report

This is a case study report on Sydney Water's Home Visit Program.
TCP & AGL Roundtable - A Way Forward for the Hub

TCP & AGL Roundtable - A Way Forward for the Hub

In September 2018 AGL Energy hosted a Roundtable to discuss the need for the One Stop One Story Hub. Members of the corporate community came together ...
Thriving Communities Partnership - Charter Workshop Snapshot Report 2017

Thriving Communities Partnership - Charter Workshop Snapshot Report 2017

This report shows an overview about TCP's work and its value preposition as well as breakthrough projects identified by participants.
Addressing Financial Abuse - SA

Addressing Financial Abuse - SA

A domestic and Aboriginal family violence community resource guide for South Australia, produced by Commonwealth Bank.
EnergyAustralia - Transgender Guidelines

EnergyAustralia - Transgender Guidelines

These guidelines from EnergyAustralia provide examples of the types of support and behaviours that are imperative to ensuring transgender people can f...
Addressing Financial Abuse - NSW

Addressing Financial Abuse - NSW

A domestic and family violence community resource guide for New South Wales, produced by Commonwealth Bank.
Community Perspectives on Social Inequality

Community Perspectives on Social Inequality

This Report supported by ACOSS provides a very timely insight into how well people in our country understand the problem of inequality in Australia.
Dig Deeper 2016

Dig Deeper 2016

This Dig Deeper report provides a detailed look into NAB’s Corporate Responsibility performance over the financial year 2015-2016.
5 Preconditions of Effective Consumer Engagement

5 Preconditions of Effective Consumer Engagement

This report explores the concept of consumer engagement and reforms that will better support consumers in acquiring products suitable for their needs.
Ideas for Companies to Make Things Better for People with Cognitive Disabilities - Easy English Summary Report

Ideas for Companies to Make Things Better for People with Cognitive Disabilities - Easy English Summary Report

This is the Easy English version of the Improving Access and Support for Consumers with Cognitive Disabilities Report, it provides a list of ideas of ...
Transurban Hardship Report

Transurban Hardship Report

A report on pilot project initiative of Transurban Customer & Communities Advocate.
Australian SDGs Summit Outcomes. On the Road to Implementation. Outcomes Report

Australian SDGs Summit Outcomes. On the Road to Implementation. Outcomes Report

The inaugural Australian SDGs Summit was Australia’s first high-level multi-stakeholder forum to advance national implementation of the SDGs.
Sustainable Development Goals Progress Report: Global Goals for Local Communities

Sustainable Development Goals Progress Report: Global Goals for Local Communities

This WSAA report encourages collaboration between water utilities, governments, regulators and the community.
Thriving Communities Partnership - Member Charter

Thriving Communities Partnership - Member Charter

The Charter is a set of principles and expectations that organisations will commit to when they join as members of the TCP.
Follow My Lead

Follow My Lead

This is a publication for any person who at some point may be listening to and responding to their friends, family members, colleagues, peers or to th...
City West Water Innovate RAP July 2017 - July 2019

City West Water Innovate RAP July 2017 - July 2019

This RAP outlines CWW’s vision for a society that celebrates and protects the ongoing cultural and spiritual connections of First Australians.
2017 MoneyMinded Impact Report – Disability Services

2017 MoneyMinded Impact Report – Disability Services

This report provides a summary of literature and qualitative research exploring the financial impacts of disability and the role of financial educatio...
NAB Elevate Reconciliation Action Plan FY15-17 Results

NAB Elevate Reconciliation Action Plan FY15-17 Results

This RAP report helps to drive a long term commitment to build relationships with Indigenous Australians.
Family Violence Roundtable Event Report - Print Version

Family Violence Roundtable Event Report - Print Version

This report contains the overview and outputs of the TCP Family Violence Roundtable Event held in November of 2018. 170 participants from all sectors...
Womens financial wellbeing guide

Womens financial wellbeing guide

A guide to help women build their financial independence, become financially secure, and enhance their financial wellbeing, produced by Commonwealth B...
Yarra Valley Water. Reconciliation Action Plan 2017-2019

Yarra Valley Water. Reconciliation Action Plan 2017-2019

This Reconciliation Action Plan reflects a genuine and proactive commitment to reconciliation, which has been incorporated into the YVW works.
Poverty, Social Exclusion and Disadvantage in Australia.

Poverty, Social Exclusion and Disadvantage in Australia.

The purpose of this report is to provide the most recent information around children living in disadvantaged circumstances in Australia.
Disability Awareness Face to Face Training Fact Sheet

Disability Awareness Face to Face Training Fact Sheet

This document is a fact sheet on disability awareness training offered by NGO Scope
Financial Wellbeing - Autistic Individuals

Financial Wellbeing - Autistic Individuals

This report explores the financial behaviours, attitudes and experiences for autistic people and their carers.
Accessible Information Brochure 2018

Accessible Information Brochure 2018

Scope's accessible written information can help: • people with intellectual disability • people with English as a second language • older Australia...
Origin Stretch Reconciliation Action Plan July 2019 - June 2022

Origin Stretch Reconciliation Action Plan July 2019 - June 2022

this Stretch RAP report shows Origin's commitment to participating in Australia’s reconciliation efforts.
Safer Technology for Women.

Safer Technology for Women.

WESNET designed a project to distribute smartphones with pre-paid credit through frontline agencies to women experiencing gender-based violence.
Social and Economic Inclusion. An Important Issue for an Essential Service Provider

Social and Economic Inclusion. An Important Issue for an Essential Service Provider

This report explores some of the macro trends shaping social and economic inclusion in Australia,including workforce transition and income inequality.
Don’t Take Advantage of Disadvantage.

Don’t Take Advantage of Disadvantage.

ACCS will help businesses to recognise when they are dealing with disadvantaged or vulnerable consumers through this compliance guide.
Partnerships: Why They Matter. UN Sustainable Development Goals

Partnerships: Why They Matter. UN Sustainable Development Goals

This guidelines encourages everyone to come together governments, civil society, scientists, academia and the private sector to achieve the SDGs.

Collaborative Ideas for Igniting the Indigenous Economy

This publication brings together prominent Indigenous leaders and combines them with some KPMG specialists to provide tangible recommendations focused...
Ideas for Companies to Make Things Better for People with Cognitive Disabilities - Easy English Screen Reader Version

Ideas for Companies to Make Things Better for People with Cognitive Disabilities - Easy English Screen Reader Version

This is the Easy English Screen Reader version of the Improving Access and Support for Consumers with Cognitive Disabilities Report, it provides a lis...
2018 MoneyMinded Impact Report – Older Australians

2018 MoneyMinded Impact Report – Older Australians

This report details the continuing impact of ANZ’s flagship adult financial education for older Australians
Case Study: Customer Support

Case Study: Customer Support

This case study reports results of a customer support program which focus on finding solutions to the debt spiral problem.
EARG Good Practice Family Violence Guide - Staff Training

EARG Good Practice Family Violence Guide - Staff Training

A guide for industry or government on what to consider and what to ask when rolling out family violence training across their organisation.
Measuring Australia’s Digital Divide.The Australian Digital Inclusion Index 2017

Measuring Australia’s Digital Divide.The Australian Digital Inclusion Index 2017

The Australian Digital Inclusion index provides the most comprehensive snapshot of digital inclusion in Australia from 2014 to 2017.
Thriving Communities Partnership - Charter Workshop Report 2017

Thriving Communities Partnership - Charter Workshop Report 2017

This reports show the results of conversations based on various questions to strengthen a mutual understanding of the principles behind the charter.
Building Consumer Trust. A Principles and Practice Guide.

Building Consumer Trust. A Principles and Practice Guide.

This guide developed by Consumer Policy Research Centre showcases practices that build customer trust, benefiting customers and retailers alike.
Good Practice Industry Guideline for Addressing the Financial Impacts of Family Violence - Version 1a, 4 April 2017

Good Practice Industry Guideline for Addressing the Financial Impacts of Family Violence - Version 1a, 4 April 2017

EARG provides guidance for industry or government which are developing policies to respond to customers who are experiencing financial detriment.
Language and Violence Resource Kit

Language and Violence Resource Kit

A resource kit for social and service responders about language and violence produced by Domestic Violence Service Management
Vulnerability & Hardship Customer 2014. Industry Guidelines

Vulnerability & Hardship Customer 2014. Industry Guidelines

This document adopts a business approach to the prevention, early identification and provision of assistance to financial hardship and vulnerability.
Collective Trauma Events Guidelines

Collective Trauma Events Guidelines

Australian Red Cross guidelines for supporting communities before, during and after collective trauma events.
Disability Engagement eLearning

Disability Engagement eLearning

All of Scope's training is designed and presented by people living with disability. Your staff will hear real-life stories and engage with a range of ...
Disability and Health Inequalities in Australia

Disability and Health Inequalities in Australia

This research shows that people with disabilities experience disadvantage and much poorer health outcomes than the general Australian population.
Economic Security for Survivors of Domestic and Family Violence

Economic Security for Survivors of Domestic and Family Violence

Undertaken by Good Shepherd Australia New Zealand, this research makes a series of recommendations for policy and practice that better respond to econ...
Addressing Financial Abuse - NT

Addressing Financial Abuse - NT

A domestic and family violence community resource guide for the Northern Territory, produced by Commonwealth Bank.
Experiences of Energy Consumption for Culturally and Linguistically Diverse (CALD) Communities

Experiences of Energy Consumption for Culturally and Linguistically Diverse (CALD) Communities

This research shows the experiences and concerns of CALD energy consumers and businesses in NSW.
Women's Homelessness Prevention Project

Women's Homelessness Prevention Project

A project by Justice Connect, keeping women and children in housing through legal representation and social work support.
Poverty in Australia 2016.

Poverty in Australia 2016.

ACOSS & SPRC presents a report that highlighted the number of people living below the poverty line and which groups were most at risk of poverty.
Improving Access and Support for Consumers with Cognitive Disabilities - Screen Reader Version

Improving Access and Support for Consumers with Cognitive Disabilities - Screen Reader Version

This screen reader version of the report presents detailed, practical guidance for organisations, hardship/vulnerability teams and frontline staff to ...
Addressing Financial Abuse - WA

Addressing Financial Abuse - WA

A domestic and family violence community resource guide for Western Australia produced by Commonwealth Bank.
Restoring Financial Safety : collaborating on responses to economic abuse

Restoring Financial Safety : collaborating on responses to economic abuse

This project report describes WEstjustice’s work and reflections on economic abuse, collaborating across sectors to better support women exiting abusi...
Moving Towards Better Practice May 2017. Implementing Family Violence Policies in the Victorian Water Sector .

Moving Towards Better Practice May 2017. Implementing Family Violence Policies in the Victorian Water Sector .

ESC provides a guiding material on how a water business might meet the family violence requirements in the revised codes and policies.
Australian Digital Inclusion Dataset 2014-2018

Australian Digital Inclusion Dataset 2014-2018

The Australian Digital Inclusion Dataset 2014-2018, produced by Telstra
Speaking Out Program Brochure

Speaking Out Program Brochure

This brochure summarises the Speaking Out Program, run by Women's Health East, benefits of using family violence experts with lived experience to ena...
ReCharge: Women’s Technology Safety, Legal Resources, Research & Training. National study findings 2015

ReCharge: Women’s Technology Safety, Legal Resources, Research & Training. National study findings 2015

DVRCV conducted the first Australian study into the use of technology by perpetrators in the context of domestic violence.
Women and Money Website

Women and Money Website

WIRE's Women & Money website is a digital toolkit for professionals working in the finance sector, aiming to increase women’s financial well-being and...
Global Goals for Local Communities:Urban water advancing the UN Sustainable Development Goals

Global Goals for Local Communities:Urban water advancing the UN Sustainable Development Goals

This paper provides a framework to enable, empower and advance the urban water industry's contribution to society through connecting with the SDGs.
FCRC Rank the Telco Report 2017

FCRC Rank the Telco Report 2017

Victorian Financial Counsellors rank the financial hardship policies and practices of telecommunication providers.
Inequality in Australia. A Nation Divided

Inequality in Australia. A Nation Divided

The ACOSS's report uses the latest available information to explain what is happening with income and wealth inequality in Australia.
Supported Decision Making. Good Practice Guide.

Supported Decision Making. Good Practice Guide.

MW Commission's guidance sets out why supported decision making is an important concept and encourages to think about how best it can be provided.
Platforms for Partnership: Emerging Good Practice to Systematically Engage Business as A Partner in Development

Platforms for Partnership: Emerging Good Practice to Systematically Engage Business as A Partner in Development

The Partnering Initiative's report focuses on the in-country multi-stakeholder platforms that can bring together sectors to create partnership.
Cycle of Violence

Cycle of Violence

Financial Counselling Australia's Cycle of Violence article explains that leaving is a process and covers the reasons that women stay.
Everybody Needs a Savings Buffer

Everybody Needs a Savings Buffer

FCA's paper emphasizes on people negotiating debt repayment arrangements. It expects that consumers would allocate funds to generate a savings pool.
Family Violence Roundtable Event Page

Family Violence Roundtable Event Page

This page contains all of the information and outputs from the TCP Family Violence Roundtable Event Page.
Energy Australia. Innovate Reconciliation Action Plan April 2019- March 2021

Energy Australia. Innovate Reconciliation Action Plan April 2019- March 2021

This report focuses on strengthening relationship and build positive long term connections with Aboriginal and Torres Strait Islander people.
When is the Right Time to Talk About Money?

When is the Right Time to Talk About Money?

A research report by WIRE that builds on the Australian and international body of knowledge around women, family violence and financial well-being. ...
2018 Adult Financial Wellbeing Survey - Australia

2018 Adult Financial Wellbeing Survey - Australia

ANZ report sets out insights from a survey measuring the financial wellbeing of Australian adults
Double Punishment. How People in Prison Pay Twice

Double Punishment. How People in Prison Pay Twice

This report is based on the experiences of financial counsellors and other experts in working with people in prison.
What is Family Violence

What is Family Violence

Family violence can take many different forms, here are some examples.
Safe & Savvy - Preventing the financial abuse of seniors

Safe & Savvy - Preventing the financial abuse of seniors

A guide to help older people avoid abuse, scams and fraud by Commonwealth Bank
MoneyMinded Impact Report – Family Violence

MoneyMinded Impact Report – Family Violence

This impact report includes a detailed examination of the impact of MoneyMinded in a family violence context.
Choosing Family Violence and Gender Equity Training and Consultancy that Delivers Results

Choosing Family Violence and Gender Equity Training and Consultancy that Delivers Results

These guidelines are designed to help businesses get the right training provider to deliver training in family violence and gender equity. It has been...
Vulnerability Round Table 2016

Vulnerability Round Table 2016

Business, government agencies and the community sector met in Melbourne for the first Vulnerability Roundtable to reduce vulnerability for communities
Australian Banking Association. Banking Code of Practice

Australian Banking Association. Banking Code of Practice

Banking Code of Practice is one of the ways to contribute to the stability, strength and prosperity of Australia’s financial system and society.
Addressing Financial Abuse - Tasmania

Addressing Financial Abuse - Tasmania

A domestic and family violence community resource guide for Tasmania, produced by Commonwealth Bank.
Tapping the Power of Diversity

Tapping the Power of Diversity

The objective of this paper is to describe approaches to inclusion and diversity in the urban water sector.
Domestic and Family Violence Assistance Fact Sheet for Community Workers

Domestic and Family Violence Assistance Fact Sheet for Community Workers

This is an information sheet for community workers about NAB's domestic and family violence assistance support and grant.
Domestic and Family Violence Support Policy 2018

Domestic and Family Violence Support Policy 2018

NAB will offer support to employees who are experiencing or impacted by domestic and family violence.
Watercare Family Violence Brochure

Watercare Family Violence Brochure

Yarra Valley Water's Watercare program offers a brochure that communicates the support available to people impacted by family violence.
Addressing Financial Abuse - ACT

Addressing Financial Abuse - ACT

A family violence community resource guide for the Australian Capital Territory, produced by Commonwealth Bank.
Australian Digital Inclusion Index 2018

Australian Digital Inclusion Index 2018

Telstra's third Australian Digital Inclusion Index gives us an important multi-year overview of digital inclusion in Australia and it is encouraging t...
Gender Equity Conversation Kit

Gender Equity Conversation Kit

WIRE's kit is designed to help you have conversations with a friend or family about gender equity.
Day at the Zoo 2016. A celebration of Cultural Diversity Week

Day at the Zoo 2016. A celebration of Cultural Diversity Week

This report reflects the results of an event that celebrated Cultural Diversity Week and to show a collaborative approach and engagement strategy.