Knowledge Hub

Accessible Information Brochure 2018

Accessible Information Brochure 2018

Scope's accessible written information can help: • people with intellectual disability • people with English as a second language • older Australia...
Consumers with Cognitive Disabilities - Five Tips for Improving Access and Support

Consumers with Cognitive Disabilities - Five Tips for Improving Access and Support

This document offers guidance to retailers to make their processes and communications more helpful to consumers.
Ideas for Companies to Make Things Better for People with Cognitive Disabilities - Easy English Screen Reader Version

Ideas for Companies to Make Things Better for People with Cognitive Disabilities - Easy English Screen Reader Version

This is the Easy English Screen Reader version of the Improving Access and Support for Consumers with Cognitive Disabilities Report, it provides a lis...
Women and Pay Day Lending  2018

Women and Pay Day Lending 2018

Good Shepherd Microfinance's Women and Payday Lending report follows on from research first completed in 2015 using data to the end of 2017.
Addressing Financial Abuse - SA

Addressing Financial Abuse - SA

A domestic and Aboriginal family violence community resource guide for South Australia, produced by Commonwealth Bank.
Domestic and Family Violence Policy

Domestic and Family Violence Policy

The purpose of this policy is to describe the support that Sydney Water provides to employees who are affected by domestic or family violence.
Womens financial wellbeing guide

Womens financial wellbeing guide

A guide to help women build their financial independence, become financially secure, and enhance their financial wellbeing, produced by Commonwealth B...
Restoring Financial Safety : collaborating on responses to economic abuse

Restoring Financial Safety : collaborating on responses to economic abuse

This project report describes WEstjustice’s work and reflections on economic abuse, collaborating across sectors to better support women exiting abusi...
Gender Equity Conversation Kit

Gender Equity Conversation Kit

WIRE's kit is designed to help you have conversations with a friend or family about gender equity.
Family Violence Roundtable Event Report - Print Version

Family Violence Roundtable Event Report - Print Version

This report contains the overview and outputs of the TCP Family Violence Roundtable Event held in November of 2018. 170 participants from all sectors...
Safe & Savvy - Preventing the financial abuse of seniors

Safe & Savvy - Preventing the financial abuse of seniors

A guide to help older people avoid abuse, scams and fraud by Commonwealth Bank
When is the Right Time to Talk About Money?

When is the Right Time to Talk About Money?

A research report by WIRE that builds on the Australian and international body of knowledge around women, family violence and financial well-being. ...
Addressing Financial Abuse - ACT

Addressing Financial Abuse - ACT

A family violence community resource guide for the Australian Capital Territory, produced by Commonwealth Bank.
Sydney Water - Domestic and Family Violence Support Video

Sydney Water - Domestic and Family Violence Support Video

A video that clearly and simply explains the support that Sydney Water offer to customers and staff impacted by domestic and family violence
Addressing Financial Abuse - VIC

Addressing Financial Abuse - VIC

A family violence community resource guide for Victoria, produced by Commonwealth Bank.

Sydney Water Home Visit Case Study Presentation

This was the presentation Sydney Water presented at the Oz Water conference in May 2019 on their Home Visit Program.
Women's Homelessness Prevention Project

Women's Homelessness Prevention Project

A project by Justice Connect, keeping women and children in housing through legal representation and social work support.
Addressing Financial Abuse - Tasmania

Addressing Financial Abuse - Tasmania

A domestic and family violence community resource guide for Tasmania, produced by Commonwealth Bank.
What is Family Violence

What is Family Violence

Family violence can take many different forms, here are some examples.
Women and Money Website

Women and Money Website

WIRE's Women & Money website is a digital toolkit for professionals working in the finance sector, aiming to increase women’s financial well-being and...
Speaking Out Program Brochure

Speaking Out Program Brochure

This brochure summarises the Speaking Out Program, run by Women's Health East, benefits of using family violence experts with lived experience to ena...
TCP Family Violence Roundtable Event Report - Web Version

TCP Family Violence Roundtable Event Report - Web Version

This report contains the overview and outputs of the TCP Family Violence Roundtable Event held in November of 2018. 170 participants from all sectors...
What you need to know

What you need to know

Sydney Water's guide to what you need to know about payment options, help with your bills, water saving tips, checking for leaks and stop blockages.
EnergyAustralia - Transgender Guidelines

EnergyAustralia - Transgender Guidelines

These guidelines from EnergyAustralia provide examples of the types of support and behaviours that are imperative to ensuring transgender people can f...
Choosing Family Violence and Gender Equity Training and Consultancy that Delivers Results

Choosing Family Violence and Gender Equity Training and Consultancy that Delivers Results

These guidelines are designed to help businesses get the right training provider to deliver training in family violence and gender equity. It has been...
Family Violence Roundtable Event Page

Family Violence Roundtable Event Page

This page contains all of the information and outputs from the TCP Family Violence Roundtable Event Page.
Watercare Family Violence Brochure

Watercare Family Violence Brochure

Yarra Valley Water's Watercare program offers a brochure that communicates the support available to people impacted by family violence.
FCRC Rank the Telco Report 2017

FCRC Rank the Telco Report 2017

Victorian Financial Counsellors rank the financial hardship policies and practices of telecommunication providers.
Addressing Financial Abuse - NSW

Addressing Financial Abuse - NSW

A domestic and family violence community resource guide for New South Wales, produced by Commonwealth Bank.
Domestic and Family Violence Support Policy 2018

Domestic and Family Violence Support Policy 2018

NAB will offer support to employees who are experiencing or impacted by domestic and family violence.
Disability Awareness Face to Face Training Fact Sheet

Disability Awareness Face to Face Training Fact Sheet

This document is a fact sheet on disability awareness training offered by NGO Scope
Economic Abuse Article

Economic Abuse Article

This article by Financial Counselling Australia describes some examples of economic abuse.
Disability Engagement eLearning

Disability Engagement eLearning

All of Scope's training is designed and presented by people living with disability. Your staff will hear real-life stories and engage with a range of ...
Improving Access and Support for Consumers with Cognitive Disabilities - Print Friendly Version

Improving Access and Support for Consumers with Cognitive Disabilities - Print Friendly Version

This guide for retailers presents detailed, practical guidance for organisations, hardship/vulnerability teams and frontline staff to alter their pre-...
Transurban Hardship Report

Transurban Hardship Report

A report on pilot project initiative of Transurban Customer & Communities Advocate.
Family Violence Support Policy

Family Violence Support Policy

The purpose of this policy is to outline South East Water’s commitment to supporting employees and customers who may be experiencing the effects of fa...
Improving Access and Support for Consumers with Cognitive Disabilities - Screen Reader Version

Improving Access and Support for Consumers with Cognitive Disabilities - Screen Reader Version

This screen reader version of the report presents detailed, practical guidance for organisations, hardship/vulnerability teams and frontline staff to ...
Diversity & Inclusion Framework

Diversity & Inclusion Framework

South East Water is committed to ensuring our workforce represents the community we serve. We do this to improve our ability to innovate, enhance cus...
Addressing Financial Abuse - QLD

Addressing Financial Abuse - QLD

A domestic and family violence community resource guide for Queensland, produced by Commonwealth Bank.
Cycle of Violence

Cycle of Violence

Financial Counselling Australia's Cycle of Violence article explains that leaving is a process and covers the reasons that women stay.
EARG Good Practice Family Violence Guide - Staff Training

EARG Good Practice Family Violence Guide - Staff Training

A guide for industry or government on what to consider and what to ask when rolling out family violence training across their organisation.
Australian Digital Inclusion Dataset 2014-2018

Australian Digital Inclusion Dataset 2014-2018

The Australian Digital Inclusion Dataset 2014-2018, produced by Telstra

Sydney Water Home Visit Program Case Study Report

This is a case study report on Sydney Water's Home Visit Program.
Economic Security for Survivors of Domestic and Family Violence

Economic Security for Survivors of Domestic and Family Violence

Undertaken by Good Shepherd Australia New Zealand, this research makes a series of recommendations for policy and practice that better respond to econ...
Addressing Financial Abuse - NT

Addressing Financial Abuse - NT

A domestic and family violence community resource guide for the Northern Territory, produced by Commonwealth Bank.
Ideas for Companies to Make Things Better for People with Cognitive Disabilities - Easy English Summary Report

Ideas for Companies to Make Things Better for People with Cognitive Disabilities - Easy English Summary Report

This is the Easy English version of the Improving Access and Support for Consumers with Cognitive Disabilities Report, it provides a list of ideas of ...
Australian Digital Inclusion Index 2018

Australian Digital Inclusion Index 2018

Telstra's third Australian Digital Inclusion Index gives us an important multi-year overview of digital inclusion in Australia and it is encouraging t...
Addressing Financial Abuse - WA

Addressing Financial Abuse - WA

A domestic and family violence community resource guide for Western Australia produced by Commonwealth Bank.